Shipping

We do our utmost to dispatch (process and pack) orders within 1-2 business days. This excludes weekends and statutory holidays. Understanding for delays during peak seasonal times is appreciated.

All shipping estimates displayed on the HYVE Beauty site are estimates ONLY and do not included the day the order was placed or the time consideration to process and pack.

Shipping times can vary greatly depending on shipping option you have chosen.
Please see our detailed information on shipping expectations via the carriers available for your region.

For Express or Urgent orders, please use one of our express shipping options, we recommend Canada Post Priority and UPS Express Saver.

Hyve Beauty does not guarantee on time delivery as we use 3rd party carriers.

Shipping details & expected/estimated delivery days:

Shipping Method: Free Shipping

Free Shipping on orders over $250

  • Western Canada 2-4 Business Days
  • Eastern Canada 3-7 Business Days
  • USA 5-10 Business Days

Shipping Method: Canada Post

Canada Post Expedited/Standard Parcel

  • Western Canada 2-4 Business Days
  • Eastern Canada 3-7 Business Days

Canada Post Xpresspost (Please Note: This shipping method is NOT Express Shipping)

  • Western Canada 1-3 Business Days
  • Eastern Canada 2-5 Business Days

Canada Post Priority (Express Shipping)

  • Western Canada 1-2 Business Days
  • Eastern Canada 1-3 Business Days

Shipping Method: UPS

UPS Standard

  • Western Canada 1-3 Business Days
  • Eastern Canada 3-5 Business Days
  • USA 3-7 Business Days

UPS Saver (Express Shipping)

  • Western Canada 1-2 Business Days
  • Eastern Canada 1-3 Business Days
  • USA 1-4 Business Days

Returns & Exchange Policy – Customer Care Pledge

We believe in putting a personal touch into everything that we do and want your shopping experience with us to be a positive one.  We know that things can happen, and we do our utmost to be generous, supportive and flexible.  We are fully committed to doing our part to ensure that you are happy with every aspect of your order.

Unless a product is proven defective (via photos or video) OR we have mistakenly shipped an unwanted/wrong product, we do not offer monetary refunds or exchanges for any product. Although these situations are rare, they are addressed expeditiously and made right at our cost – we will ship you the new product and include a return label.

Return Process:

IMPORTANT NOTES:

  1. We can only accept returns on unused, unopened, undamaged products.
  2. We cannot offer refund credit on opened or unsealed liquids or gels of any kind.
  3. We are not able to exchange one product for another.
  4. Within 30 days of purchase, we offer store credit – no monetary returns (unless defective)
  5. Outside 30 days of purchase, a store credit less 20% restocking fee will be offered

All returned (non-defective, non-damaged) products will be returned at the cost of the customer to our warehouse address. We highly recommend ensuring choosing a tracked packet service for your own protection. To help us expedite your return request, please follow the simple steps listed below.

1) Send our lovely support team an email at concierge@hyvebeauty.com to let us know that you plan to return the product and the associated order number. Your 10-Digit order number can be found on confirmation emails we have sent you.

2) Ship the items back to us, including your Order Number & Name with the items you wish to return using a tracked packet option.  Please pack the items carefully to avoid damage in transit. We cannot process a credit until the product is shipped back to us.

Please address your return package to:

HYVE Beauty

Returns Dept

#104, 6527 Sparrow Drive

Leduc, AB T9E 7C7

Most refund credits are processed within 3-5 business days of receipt.